Refund policy

At Vedaaz, we want you to have a smooth and satisfactory shopping experience. This Return and Refund Policy explains when products can be returned, replaced, or refunded.

1. Returns

We accept return requests for eligible products in the following situations:

  • The product received is damaged or defective.
  • You received an incorrect product.
  • The product is missing parts or items included in the original order.
  • The product received is significantly different from the product description.

Return eligibility may vary depending on the product category.

2. Return Request Period

Please contact us within 7 days of receiving your order if you wish to request a return or replacement.

To help us process your request, please provide:

  • Your order number
  • Your name and contact details
  • A description of the issue
  • Clear photos or videos showing the product and the issue

Requests submitted after the applicable return period may not be accepted.

3. Product Condition

Returned products should, where applicable:

  • Be unused or in their original condition
  • Include the original packaging
  • Include accessories, manuals, or other items supplied with the order

Products that have been used, damaged after delivery, altered, or returned without the required components may not qualify for a return or refund.

4. Wrong or Damaged Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

We may request photographs or videos to verify the issue. After verification, we may offer a replacement, exchange, or refund, depending on the circumstances and product availability.

5. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be processed to the original payment method. The time taken for the refund to appear in your account may depend on your payment provider or bank.

For Cash on Delivery orders, we may request appropriate bank or digital payment details to process an approved refund.

6. Return Shipping

If the return is due to a product being damaged, defective, incorrect, or otherwise incorrectly supplied by Vedaaz, we may arrange or reimburse the applicable return shipping cost, subject to verification.

For other return requests, return shipping may be the customer's responsibility where permitted by applicable law.

7. Non-Returnable Products

Certain products may not be eligible for return for reasons including hygiene, safety, personalization, or other product-specific restrictions.

Where applicable, product pages will provide information about specific return restrictions before purchase.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at hello@vedaaz.shop.

Cancellation requests can only be accepted if the order has not already been processed, shipped, or otherwise fulfilled. Once an order has been shipped, our return policy may apply instead.

9. Refund Delays

If an approved refund has not appeared within the expected processing period, please first check with your bank or payment provider. You may also contact us for assistance.

10. Contact Us

For return, replacement, cancellation, or refund-related questions, please contact:

Vedaaz
Email: hello@vedaaz.shop

Please include your order number in your email so we can assist you more quickly.